On Hold - Order holding program
“On Hold” Program – Terms & Conditions
Last updated: 14/01/2026
The “On Hold” Program is offered by Let’s Go Collect (LGC) to allow customers to accumulate multiple purchases before shipment. Participation in this program is voluntary and constitutes acceptance of the following Terms & Conditions.
1. Program Overview
1.1 The “On Hold” Program allows customers to request that eligible orders be held by LGC instead of being shipped immediately.
1.2 Orders are held to allow consolidation of purchases into a single shipment.
1.3 Participation in the program is optional and must be requested or acknowledged by the customer.
2. Hold Duration & Fees
2.1 Orders are initially held for one (1) week from the date of purchase.
2.2 The hold period may be extended for one additional week upon request.
2.3 A $5 hold fee per week applies for each week an order remains on hold.
2.4 Hold fees are payable at the time of shipping, unless otherwise agreed.
2.5 Orders will not be shipped until:
- All outstanding hold fees are paid, and
- All shipping costs are paid in full.
3. Maximum Hold Period
3.1 Orders may be held for a maximum of six (6) weeks (approximately two months).
3.2 Holds beyond six (6) weeks are not guaranteed and may only occur if:
- Specifically arranged in writing with LGC, and
- Additional fees may apply.
3.3 LGC reserves the right to refuse or cancel extended holds at its discretion.
4. Outstanding Balances, Abandoned Goods & Forfeiture
4.1 If an order reaches the maximum hold period and any outstanding balance remains unpaid (including hold fees or shipping fees), the customer will have fourteen (14) days to settle the balance.
4.2 If payment is not received within this period, the order(s) will be deemed abandoned goods due to non-payment.
4.3 All held orders associated with the customer may be forfeited, including orders grouped by:
- Customer name
- Shipping name
- Account details
- Or any identifiable association
This may include orders placed for or on behalf of multiple individuals.
4.4 Upon forfeiture, all abandoned goods become the sole property of LGC.
4.5 No refunds, store credit, replacements, or compensation will be provided for forfeited orders.
5. Contact Attempts
5.1 Prior to forfeiture, LGC will make up to three (3) reasonable contact attempts using the contact details provided by the customer.
5.2 Contact attempts may include:
- TikTok direct messages
- Other reasonable communication methods
5.3 If all outstanding amounts are paid before forfeiture occurs, the order(s) will not be forfeited and will be shipped.
5.4 Customers acknowledge that failure to receive or respond to messages does not prevent forfeiture.
6. Legacy Held Orders (Existing Orders)
6.1 All orders held prior to the commencement of the On Hold Program will be granted a two (2) month grace period from the program start date.
6.2 During this period, customers must:
- Pay all outstanding balances, or
- Contact LGC to arrange payment or hold options.
6.3 Orders remaining unpaid or unarranged after this period will be treated as abandoned goods and forfeited in accordance with Section 4.
7. Risk, Storage & Condition of Cards
7.1 While LGC takes reasonable care in storing held orders, all items are stored at the customer’s risk while participating in the On Hold Program.
7.2 LGC is not responsible for:
- Manufacturer defects discovered after the hold period
- Changes in card condition due to time or handling
- Print lines, centering issues, factory damage, or grading outcomes
7.3 LGC is not liable for loss or damage to held orders resulting from unforeseen or uncontrollable events, including but not limited to:
- Fire
- Flood
- Storm or water damage
- Theft or burglary
- Power outages
- Acts of nature or other force majeure events
7.4 By choosing to hold orders, the customer acknowledges and accepts the risks associated with extended storage, including those outlined above.
7.5 Nothing in this section limits any rights the customer may have under the Australian Consumer Law (ACL).
8. Shipping Rates & Changes
8.1 Shipping costs are calculated based on rates applicable at the time of dispatch, not the time of purchase.
8.2 Shipping prices may increase during the hold period due to carrier changes, fuel surcharges, or service availability.
8.3 Customers are responsible for paying the current shipping rate at the time of shipment.
9. Chargebacks, Disputes & Payment Reversals
9.1 Customers agree not to initiate chargebacks, payment disputes, or payment reversals for orders participating in the On Hold Program.
9.2 Any chargeback or dispute initiated may result in:
- Immediate cancellation of the hold arrangement, and
- Immediate forfeiture of all held orders.
9.3 LGC reserves the right to provide these Terms & Conditions and order records to payment processors in dispute cases.
10. No Reimbursement for Forfeited Orders
10.1 Once forfeiture occurs, orders:
- Cannot be reclaimed
- Are not eligible for refunds
- Are not eligible for store credit
10.2 This applies regardless of order value or contents.
11. Consumer Law Compliance
11.1 Nothing in these Terms & Conditions excludes, restricts, or modifies any rights available to consumers under the Australian Consumer Law (ACL).
11.2 These Terms apply to voluntary storage services and situations involving non-payment or abandoned goods.
12. Amendments & Disclosure
12.1 LGC reserves the right to amend these Terms & Conditions at any time.
12.2 Updated Terms apply to all orders placed after the revision date.
12.3 Customers acknowledge that these Terms are made available via:
- TikTok bio or pinned posts
- Stream announcements
- Direct messages or order confirmations
- Menu tab on shop website
13. Acceptance
13.1 By requesting or participating in the On Hold Program, the customer confirms they have read, understood, and agreed to these Terms & Conditions.